It's no secret that delivery drivers are some of the most underappreciated workers in the hospitality industry. But this week, one Door Dash driver has taken to TikTok to speak out against those who refuse to tip - and his video has started a huge conversation online.
Esmond Fountain (or @frenchfrythug on TikTok) posted a now-deleted video this week which ended up getting hundreds of thousands of views. In it, he addressed a Door Dash customer ("Amy") who didn't leave him a tip. Fountain explained he'd decided to leave a note for her, which read, "If you can't afford to tip then you should go pick it up yourself. Who do you think you are to order food and have someone come and bring it to your door for FREE? FOR FREE?"
He explained to Insider that this customer was a habitual no-tipper, and he wanted to make a statement to spread the word to others who do the same. "This behavior is clearly inappropriate and has no place on the DoorDash platform. We are looking into this incident and will take appropriate action," a spokesperson for DoorDash told Insider.
But the reaction to Fountain's video has been very mixed, with many speaking out against his action. "Before leaving notes, the cheeky delivery driver should learn the difference between a service charge and a tip. Tips are optional, voluntarily given by a customer. My tip would be, humble yourself and find a different paying job," wrote one Facebook commenter.
Another agreed, adding: "I also do order via delivery. And tipping is OPTIONAL and not mandatory. I tip if I'm happy with the service and not if No. Besides, I already paid for the delivery fee. He should raise this concern to the app and not the customer."
"I never "pre-tip" on Ubereats. I don't use it anymore, but there were occasions my food didn't show up or arrived damaged. I would tip for extra awesome service, not for a job badly done (no matter the job). Plus... the fees are extortionate already," a third affirmed.
However, others thought this video was more indicative of an entire system being broken. "The American tip situation is terrible. Someone should not be expected to automatically tip certain industries. I tip based on the service rendered. The restaurant industry has pushed the narrative that the customer is the bad guy for not tipping; maybe restaurants should be paying liveable wages. I don't tip outright on a delivery before getting the actual delivery. You earn it before you get it," another Facebook commenter explained.
Fountain claims he's been absolutely shocked by the negative responses to the video. "I didn't realize these many people support not tipping drivers," he said.
What do you think of the video? Do you tip your delivery drivers?