A Seattle woman said a flight attendant humiliated her recently for trying to dispose of her daughter's dirty diaper in a bathroom garbage bin, ringing her later to inform her that she's been placed on a no-fly list for creating a biohazard.
Farah Naz Khan, thirty-four, explained to the Today Show how she was traveling on a Mesa Airlines flight from Kalispell, Montana, to Houston on Friday with her husband and their daughter, who is younger than 2-years-old.
As expected of a child under the age of 2, mid-way through the flight, her diaper was in need of changing. So, Khan headed to the changing station in the rear of the airplane and disposed of a full diaper in a scented bag. She was then greeted by a male flight attendant who confronted her rather embarrassingly.
"When I walked back to the front holding my diaper wipes container and, like, the pad that we used to change my daughter's diaper on, the flight attendant accosted me and said: 'Did you just dispose of a diaper back there? That's a biohazard.'"
The flight attendant didn't even let her explain and yelled at her instead. Khan calmly asked whether or not he wanted her to retrieve the used diaper and to that, he said yes, making her feel "belittled" and "humiliated" as she rooted through the garbage to find the soiled diaper.
For any of my friends considering flying @united, watch out, their flight attendants will curse about your children to you on the phone by finding your number after you've left the flight. He said “YOU people always bring your children everywhere." Wth does that mean? #racist
— Farah Naz Khan (@farah287) July 9, 2021
Upon asking another flight attendant for another form of disposal, they told Khan that she'd done absolutely nothing wrong, calling over the first flight attendant who refused to speak to Khan.
Khan then filed a customer service incident report once she'd landed at her destination, shortly before getting a phone call from an unidentified 1-800 number. To her shock, the flight attendant who'd refused to acknowledge Khan's confusion was on the line.
"I recognized the voice. He said, 'Due to a biohazard incident on the plane today, we've placed you on the no-fly list.' This made me very angry because I suffered a humiliating experience. ... They are placing me on a no-fly list?" Khan said. "I also didn't dispose of the diaper on the plane, even if it was considered a biohazard. I walked it off the plane and threw it away myself outside the flight."
A Mesa spokesperson said in a statement, "The details as described by our customer do not meet the high standards that Mesa sets for our flight attendants and we are reviewing the matter."
The phone call with the flight attendant became scary very quickly for Khan...
"It's just profanities. Vulgarities. 'You people bring your children everywhere. Don't you know that some people just want a peaceful flight and don't want to listen to your effing children?'" Khan said the flight attendant ranted.
Khan is an American citizen and is also a South Asian Muslim. She was unsure what the flight attendant meant by "you people" but it sounded derogatory and racist.
Khan put the phone call on speaker while her daughter was in the room, for the flight attendant to say: "I hear your obnoxious daughter in the background."
Khan got 2 phone calls from United Airlines, both calls gave no apology and wouldn't release the flight attendant's identity, how he got her phone number, and whether or not he has been disciplined.
So, she took to Twitter and even considered suing to keep her family safe.
"I'm legitimately worried about this person," she exclaimed. "Over a diaper if he's able to call me and say those things, what else could he be capable of?"
What do you think about the ugly situation?